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City of Las Cruces Wins Tyler Public Sector Excellence Award 2019

The City of Las Cruces is the winner of the 2019 Tyler Public Sector Excellence Award. The award is for the City’s implementation of the Ask Las Cruces system.

This system, which was launched in summer 2018, tracks inquiries and requests for City services from the public and provides reporting and notification. As part of this project, representatives from the City Manager’s Office, Public Works, Parks & Recreation, Police, Quality of Life, and Utilities departments evaluated the Tyler system. Then, the Ask Las Cruces team worked with these departments to implement the system and to integrate the Ask Las Cruces app.

Ask Las Cruces team members include Todd Selle, Business Systems Analyst; Gabriel Sapien, Business Systems Analyst; Jamey Rickman, Community Outreach Manager; Matt Hartman, Senior Software Developer; Jeff Dillard, Business Systems Analyst; Trish Weaver, Information System Service Manager; Johnna Macaw, Enterprise Services Administrator; and Barbara DeLeon, Chief of Staff. As the award winner, the City associates have been invited to share details about the development and successful use of the app at Tyler Technologies’ Connect 2019, a national conference from April 7 to April 10, 2019 in Dallas.

A key aspect of the City winning the award was due to the innovative way the Ask Las Cruces app was interfaced with a Tyler software solution. The implemented software solution manages non-emergency inquires, issue reporting, complaints, and service requests which also includes a standardized mobile app. The City of Las Cruces was the first to interface with this Tyler application. This was made possible through Matt Hartman’s design, build and interface of the Ask Las Cruces app, with assistance from Trish Weaver.

Ask Las Cruces may be accessed through the City website or through the mobile app. To use Ask Las Cruces through the website, go to www.las-cruces.org, then:

  • Click on Report an Issue in the top menu.
  • Enter the location of the issue in the search box. Once this is done, a smaller window will pop up and the user will be asked to enter additional information.
  • Users can also select the issue type from a drop-down window, and even add a photo of the problem. Information should be filled out, especially an email address if the user wants confirmation that the issue has been reported.
  • Click on the “Submit Incident” button. The system will then provide a service request number that can be used to check on the status of a reported issue.

For use on mobile devices, the app can also be downloaded at no cost from Google Play and Apple Store. Anyone with questions, or who needs assistance using the app may contact the Community Outreach Office by email at: communityoutreachoffice@las-cruces.org, or by phone at 575/541-2192.

Tyler Technologies Inc. is a public sector software company based in Plano, Texas. It is the largest software company in the U.S. that is solely based on providing integrated software and technology services to the public sector, including states, cities, counties, and school districts.